Trust Centre · Legal hub
Every agreement, versioned, with the changes written out.
The contract set in one place, each with its version, effective date and who it applies to. Superseded versions stay published — a counterparty should be able to read the terms that governed them last March without asking us for a copy.
Governing law: Singapore · [email protected] · Registered: wGrow Technologies Pte Ltd, Singapore
Contract set
| Document | Version | Effective | Applies to | Negotiable | Access |
|---|---|---|---|---|---|
| Master Services Agreement | v5.2 | 01 Jul 2026 | All paid tiers | Regulated tier | Open |
| Terms of Service (self-serve) | v5.2 | 01 Jul 2026 | Trial and Practice | No | Open |
| Data Processing Agreement | v2.3 | 01 Jul 2026 | All tiers | Regulated tier | NDA |
| Subprocessor addendum | v11 | 01 Aug 2026 | All tiers | No | Open |
| Service Level Agreement | v1.8 | 01 Jul 2026 | Contracts carrying the availability commitment | Regulated tier | NDA |
| Acceptable Use Policy | v2.0 | 01 Jul 2026 | All tiers | No | Open |
| Pack Licence Terms | v3.1 | 01 Jun 2026 | Licensed Pack holders | Volume terms | Open |
| Publisher Agreement | v1.2 | 01 Jun 2026 | Pack and component publishers | Yes | Open |
| Privacy Policy | v4.0 | 01 Jul 2026 | Everyone, including site visitors | No | Open |
| Cookie Policy | v2.1 | 01 Jul 2026 | Site visitors | No | Open |
| Support & Escalation Policy | v1.5 | 01 Jul 2026 | All paid tiers | No | Open |
| Vulnerability Disclosure Policy | v1.3 | 12 Mar 2026 | Security researchers | No | Open |
Change log
| Date | Document | What changed | Material |
|---|---|---|---|
| 01 Aug 2026 | Subprocessor addendum v11 | Model provider B added for fallback routing and provider diversity | Yes |
| 01 Jul 2026 | DPA v2.3 | Data-subject request assistance timelines tightened; deletion propagation to backups described explicitly | Yes |
| 01 Jul 2026 | MSA v5.2 | Audit and inspection rights extended to regulator access on the Regulated tier | Yes |
| 01 Jul 2026 | SLA v1.8 | Service credits now issued automatically rather than on claim, paid as a billing credit against the next invoice rather than in platform credits, with any unapplied balance discharged in cash on departure | Yes |
| 01 Jun 2026 | Pack Licence Terms v3.1 | Fork rights and lineage retention stated explicitly; exit position on tenant corrections clarified | Clarification |
| 12 Mar 2026 | Vulnerability Disclosure v1.3 | Safe-harbour language broadened for good-faith research | Clarification |
Entity details
- Legal entity
wGrow Technologies Pte Ltd - Incorporated
Singapore, 2008 - Governing law
Singapore - Dispute resolution
SIAC arbitration, Singapore - Contracting currency
SGD or USD - Legal contact
[email protected] - Privacy contact
[email protected] - Security contact
[email protected]
Regulated-tier customers may contract on their own paper. We will tell you within five business days whether we can work from it, rather than discovering an impasse in week six.
Three positions worth reading before you ask
These are the clauses most often negotiated, stated here so you can decide whether there is anything to negotiate.
What you keep on exit
Your manifests, components, configurations, knowledge, Correction Records, evaluation additions and audit exports. Licensed Pack corpora and publisher IP stay with the publisher. Export works during the contract, not only at the end of it.
Who owns the output
You own the artefacts your crews produce and any custom components you build. We claim no licence to your content beyond what is needed to run the service you asked for.
Change of subprocessor
Thirty days' notice, a contractual objection window on reasonable data-protection grounds, and termination of the affected service without penalty if an objection cannot be resolved.
Superseded versions of every document on this page remain available on request and are listed in the change log above. If a term that governed you has changed, you should be able to read both versions side by side without involving a salesperson.